Using vehicle telematics provides greater efficiency in vehicle maintenance management.
Preventative maintenance keeps customers informed via email or sms on vital vehicle information and planned service deadlines. Thanks to an increased capability to detect technical problems in real time, they can be analysed and fixed much quicker thus avoiding more dramatic consequences and substantially higher costs.
Customer service can direct customers to the closest authorised repair center, manage appointments and make sure all the parts needed are available.
Vehicle tax deadlines can also be part of the information sent to customers.
By way of example, in Italy, customers have access to a network of 12,000 authorised centers for all types of repairs. An all inclusive service offers maintenance of the vehicle at a fixed monthly fee.