Quality & SLA

​To ensure consistency, quality and continuity of service, the existence of a Service Level Agreement (SLA) is of fundamental importance. In Vodafone Automotive, a dedicated team focuses on meeting customer expectations by managing and monitoring all the aspects of the service delivery including:

Training and knowledge share

  • Service briefing documentation
  • Training sessions both remotely and locally

  • Support 24/7

  • Service applications
  • GSM/GPRS network providers
  • Policy and process

  • Quality management

  • Reporting and monitoring KPIs
  • Monitoring Service quality standards
  • Testing Service and Infrastructure
  • Quality reviews